Carrier Billing

Terms for Carrier Billing

Latestly service can be purchased using Direct Carrier Billing (DCB) through Etisalat UAE, a leading telecommunications provider in UAE. By using this payment method, users acknowledge and accept the following terms. These terms must be read and accepted in conjunction with our supporting terms and policies available at Terms And Conditions, as well as Etisalat UAE's terms and conditions for carrier billing and the regulations set by UAE's Communications Regulatory Authority (TRA).

Subscription Model

• Billing Method: Charges will be deducted from your prepaid card balance or added to your Etisalat UAE monthly billing account. You will not be charged more than the advertised amount. The carrier may recover outstanding charges or adjust billing frequency as per their standard procedures.
• Service Access: Enter your mobile number to access the service. To cancel your subscription, send C LSD to 1111 or contact our support team.
• Account Security: A password/account designation will be assigned upon registration. Users must keep these credentials confidential and secure.
• Unauthorized Use: Notify us immediately of any unauthorized use. The Company is not liable for any damage resulting from failure to comply with security requirements.

Fees

• Pricing Structure: Free for 24 hours, then 3.25 AED / Daily (VAT Inclusive). Charges are deducted from prepaid balance or added to your monthly bill. No additional charges beyond the advertised rates. Standard data charges are applicable if browsing or downloading content without any data bundles.
• Automatic Billing: You will be charged 3.25 AED daily (VAT Inclusive) automatically every day from the date of activation. By subscribing, you accept to receive renewal and content recommendation alerts through text messages.

Refund Policy

• 60-Day Right of Withdrawal: As per UAE telecommunications regulations, if you have subscribed for 60 days or less, you have a right of withdrawal without providing a reason and without incurring any penalty.
• How to Request Refund: Notify our customer care team with a clear, unambiguous statement requesting withdrawal. Refund requests are processed according to both our terms and Etisalat UAE carrier billing policies.
• Contact for Refunds: Email us at support@latestly.info or contact UAE TRA consumer support if unsatisfied with carrier response.
• Required Information: Include complete contact details, service name, subscription date, mobile number, and carrier (Etisalat UAE) in your refund request.
• Processing Time: Acknowledgement will be sent by email within 2 business days. Refunds are processed within 7–10 business days as per UAE TRA regulations.
• Banking Information: Carrier billing users may need to provide banking information to facilitate refund processing through their respective carrier's refund mechanism.

Free Trial Periods and Misuse

Misuse includes, but is not limited to:

• Registering multiple accounts for repeated free trials
• Deactivating/reactivating to extend trials
• Using deceptive means to obtain trials
• Any action against law, morality, or public opinion

Consequences may include blacklisting, suspension, termination, or legal action.

Consumer Rights and TRA Protection

As a consumer in UAE, you are protected by the Communications Regulatory Authority (TRA) regulations:

• Complaint Process: If unsatisfied with carrier or service provider response, you may escalate complaints directly to TRA after allowing 5 working days for resolution.
• TRA Contact: Visit TRA website or contact through their official channels for consumer support
• Billing Disputes: TRA monitors billing practices and can assist with refund processing when carriers fail to resolve disputes appropriately.
• Service Standards: Etisalat UAE must comply with TRA service quality standards and consumer protection regulations.

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